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Shipping Policy

Own Your Publishing

Effective Date: September 1, 2026
Last Updated: September 1, 2026

1. Shipping Overview

Own Your Publishing ships physical products (paperback and hardcover books) through multiple channels:

  • Amazon KDP: Direct fulfillment for most orders
  • Author Copies: Direct shipment from local printers

This policy outlines shipping times, costs, tracking, and our process.

2. KDP Orders (Paperback & Hardcover)

2.1 Fulfillment by Amazon

Most paperback and hardcover orders are fulfilled through Amazon KDP:

  • Amazon prints, packages, and ships your order
  • We have no control over printing quality or speed
  • Amazon's shipping rates and times apply

2.2 Shipping Times (KDP Orders)

Domestic (USA):

  • Standard: 5-10 business days
  • Expedited: 3-5 business days (if available)
  • Note: Printing takes 2-3 days before shipping

International:

  • Varies by country (see Section 5 for details)
  • Typically 10-30+ business days

Calculation: Print time (2-3 days) + shipping time

2.3 Shipping Costs (KDP Orders)

Shipping costs are set by Amazon and vary by:

  • Destination
  • Book size and weight
  • Shipping method selected at checkout

Cost is displayed at checkout before purchase.

2.4 Tracking (KDP Orders)

  • You receive a tracking number via email from Amazon
  • Track your order at Amazon.com or the carrier's website
  • Tracking updates in real-time

3. Author Copies (Direct Orders)

3.1 Direct Fulfillment

Author copies purchased at events or through special orders ship directly from us:

  • Books are printed locally or sourced
  • We package and ship via USPS, UPS, or FedEx
  • Faster than KDP in most cases

3.2 Shipping Times (Author Copies)

  • Processing: 2-3 business days
  • Shipping: 3-7 business days (USPS/UPS standard)
  • Total: 5-10 business days

Rush shipping available (additional fee):

  • 1-2 day processing
  • Overnight shipping available
  • Contact us for pricing

3.3 Shipping Costs (Author Copies)

Costs depend on:

  • Destination
  • Quantity
  • Shipping method
  • Book dimensions and weight

Cost confirmed before shipment.

3.4 Tracking (Author Copies)

  • Tracking number provided via email
  • Track at USPS.com, UPS.com, or FedEx.com
  • Tracking updates daily

4. Domestic Shipping (USA)

4.1 Shipping Methods

Standard Shipping:

  • USPS Priority Mail: 3-5 business days
  • Cost: $5-15 (varies by weight/zone)

Expedited Shipping:

  • USPS Priority Express: 1-2 business days
  • UPS Next Day Air: Next business day
  • Cost: $15-50+ (expedited premium)

4.2 Delivery Address Requirements

  • Must be a valid US address
  • PO boxes accepted for USPS
  • UPS/FedEx may require street address
  • Address must match payment method

4.3 Delivery Confirmation

  • All packages ship with tracking
  • Signature required: No (standard)
  • Insurance: Not included (available for added fee)

5. International Shipping

5.1 Countries We Ship To

We ship to most countries worldwide via:

  • Amazon KDP: Checks availability for your country
  • Author Copies: Available to select countries

5.2 International Shipping Times

Typical timeline:

  • Printing: 2-3 days (KDP) or 2-3 days (author copies)
  • Shipping: 10-30+ business days depending on destination

Factors affecting delivery:

  • Customs clearance
  • Country postal service efficiency
  • Remote locations take longer

5.3 International Shipping Costs

KDP orders: Amazon sets cost (displayed at checkout)

Author copies:

  • USPS International Priority: $20-60
  • UPS/FedEx International: $50-150+
  • Varies significantly by country and weight

Cost confirmed before shipment.

5.4 Customs & Duties

International buyers are responsible for:

  • Customs duties and taxes
  • Tariffs imposed by their country
  • Clearance fees (if any)

OYP is not responsible for:

  • Customs holds or delays
  • Import duties charged by receiving country
  • Refused shipments due to customs issues

6. Tracking & Delivery Status

6.1 Tracking Information

You receive tracking numbers via email:

  • For KDP orders: From Amazon
  • For author copies: From us

6.2 How to Track

  1. Go to carrier website (USPS, UPS, FedEx)
  2. Enter tracking number
  3. View real-time status

Typical tracking stages:

  • Label created
  • In transit
  • Out for delivery
  • Delivered

6.3 Delivery Delays

Common reasons:

  • Weather events
  • High package volume
  • Customs delays (international)
  • Address issues
  • Carrier delays

Contact us if:

  • Tracking hasn't updated in 5+ business days
  • Delivery date has passed significantly
  • You suspect package is lost

7. Damaged or Lost Packages

7.1 Reporting Damage

If your package arrives damaged:

  1. Take photos of damage and contents
  2. Report within 7 days of delivery
  3. Email: acndintllc@gmail.com with:
    • Order number
    • Tracking number
    • Photos of damage
    • Description of issue

7.2 Damage Claims (KDP Orders)

  • Amazon investigates via carrier
  • Replacement or refund issued if damage is confirmed
  • Process takes 5-10 business days

7.3 Damage Claims (Author Copies)

  • We coordinate with carrier
  • Replacement or refund offered
  • We cover shipping for replacement
  • Must report within 7 days

7.4 Lost Packages

If your package doesn't arrive:

  1. Wait 10 business days past estimated delivery
  2. Contact us with tracking number
  3. We will file claim with carrier
  4. Carrier investigates (typically 15-30 days)
  5. Replacement or refund issued once resolved

8. Undeliverable Addresses

If your address is deemed undeliverable:

  • Carrier attempts delivery once
  • Package is returned to sender
  • We contact you to confirm address
  • You arrange reshipment

Charges apply for reshipping to corrected address.

9. Package Intercept & Redirection

Once shipped, packages cannot be easily redirected, but we can try:

  1. Contact us immediately (within 24 hours of shipment)
  2. We attempt to intercept with carrier
  3. Success depends on carrier and timing
  4. Rush fees may apply

Better option: Verify address before checkout.

10. Signature & Delivery Requirements

10.1 Standard Shipping

  • No signature required
  • Package left with recipient or at safe place
  • Recipient responsibility once delivered

10.2 High-Value Orders

For orders over $100:

  • Signature may be required
  • Specified in order details
  • Recipient must sign upon delivery

10.3 Adult Signature

Age-restricted content may require adult signature (18+).

11. Holidays & Business Days

Processing times exclude:

  • Weekends
  • Federal holidays
  • Company holidays

Example: Order placed Friday → 2 business day processing = ships Tuesday (excluding weekend).

12. Force Majeure

We are not liable for delays or failures due to:

  • Natural disasters
  • Extreme weather
  • Pandemics
  • War or civil unrest
  • Strikes or labor issues
  • Government actions
  • Carrier failures beyond our control

We will update you and reschedule shipment once normal operations resume.

13. Insurance

Standard shipping does not include insurance against loss or damage.

Optional insurance available:

  • Available at checkout (additional fee)
  • Covers loss, theft, and damage
  • Claims must be filed within 15 days
  • Reimbursement up to declared value

14. Shipping Address Changes

14.1 Before Shipment

If you need to change your shipping address:

  • Email us immediately with order number
  • Include new address
  • We will attempt to update before shipment
  • Success not guaranteed

14.2 After Shipment

Once shipped, address changes are limited:

  • Contact carrier directly with tracking number
  • Carrier may allow address redirection for fee
  • Not all carriers/situations allow this

Best practice: Verify address at checkout.

15. Holdups & Delays

15.1 We Will Investigate If:

  • Tracking hasn't updated in 7+ days
  • Delivery is 5+ days overdue
  • You report concern

15.2 Common Delays:

  • Customs hold (international)
  • Carrier backlog
  • Weather/natural disaster
  • Address issues

15.3 Resolution:

  • We contact carrier on your behalf
  • Expedited investigation requested
  • Replacement or refund if claim succeeds

16. Returns to Sender

If a package is returned to sender:

  • Carrier marks as undeliverable
  • Package returns to us
  • We contact you to resolve

You pay reshipping costs unless error was ours.

17. Special Shipping Requests

Expedited Shipping:

  • Rush processing available (additional fee)
  • 1-2 day turnaround instead of 2-3
  • Fastest shipping method used

Contact: acndintllc@gmail.com for quote

18. Third-Party Carrier Liability

We use USPS, UPS, FedEx, and Amazon as carriers:

  • We are not liable for carrier delays/failures
  • Carrier is responsible for lost/damaged packages
  • We assist in filing claims but cannot guarantee resolution
  • Carrier liability limits apply (typically $100-300)

19. Contact Shipping Support

Shipping questions or issues:

Email: acndintllc@gmail.com
Include:

  • Order number
  • Tracking number
  • Issue description

Response Time: 5 business days (non-urgent) or 24 hours (urgent/lost package)

20. Policy Updates

We reserve the right to update this Shipping Policy. Changes take effect upon posting. Existing orders are not affected by updates.

Last Updated: September 1, 2026