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Refund Policy

Own Your Publishing

Effective Date: September 1, 2026
Last Updated: September 1, 2026

1. Refund Philosophy

Own Your Publishing wants you to be satisfied with every purchase. This policy outlines when and how we issue refunds for digital and physical products.

Note: Refund eligibility differs by product type. Read the sections below for your specific purchase.

2. Digital Products (EPUB & Downloads)

2.1 Refund Eligibility

Refundable within 30 days if:

  • You purchased the product within the last 30 days
  • You have NOT downloaded the file
  • You request the refund in writing

NOT refundable if:

  • You have downloaded the file (even if you haven't read it)
  • More than 30 days have passed
  • The purchase was part of a bundle or promotion (non-refundable offers)
  • You request a refund after downloading and then re-purchasing

2.2 Why No Refunds After Download?

Digital products cannot be "returned" like physical items. Once downloaded, you have full access to the content. Refunding after download would violate intellectual property protections and enable piracy.

2.3 Refund Request Process

  1. Email us at acndintllc@gmail.com with:

    • Your order number
    • Email associated with account
    • Reason for refund
    • Proof you have not downloaded (we can verify)

  2. We will verify your request within 5 business days

  3. If approved, refund is issued within 7-10 business days to original payment method

2.4 Refund Status

To check your refund status, reply to our confirmation email or contact us again.

3. Physical Products (Paperback & Hardcover)

3.1 KDP Orders (Amazon Fulfillment)

Refund Process:

  • Paperback and hardcover books sold through KDP are fulfilled by Amazon
  • Amazon's return policy applies
  • We cannot process refunds for KDP orders directly

To return a KDP order:

  1. Go to Amazon.com
  2. Navigate to Your Orders
  3. Select the book
  4. Click "Return or Replace Items"
  5. Follow Amazon's return process

Amazon's standard return window: 30 days from delivery

3.2 Author Copies (Direct Orders)

Refund Eligibility:

  • Returns accepted within 30 days of receipt
  • Product must be in unopened, undamaged condition
  • Proof of damage requires photos within 7 days of receipt
  • Custom or special-order copies are non-refundable

Conditions:

  • Books must be in resaleable condition
  • Original packing/condition must be maintained
  • Refund covers product cost only (not shipping)

Return Process:

  1. Email us at acndintllc@gmail.com with:

    • Order number
    • Reason for return (unopened, damaged, etc.)
    • Photos (if damaged)

  2. We provide return shipping instructions

  3. Once received and inspected, refund is issued within 7 business days

3.3 Shipping Damage

If your physical product arrives damaged:

  • Report within 7 days with photos
  • We will replace the item at no cost
  • Or issue a refund (your choice)

4. Non-Refundable Purchases

The following are NOT refundable under any circumstances:

  • Pre-order books: Once released and/or shipped
  • Bundled or promotional purchases: Marked as non-refundable at checkout
  • Author copies printed and shipped: Non-refundable once production begins
  • Customized or special-order products: Made-to-order items
  • Digital products downloaded: Cannot be refunded
  • Gift purchases: Must be requested by original purchaser or gift recipient with proof
  • Returned checks or declined payments: Accounts with payment issues

5. Partial Refunds

We issue full refunds only. We do NOT offer:

  • Partial refunds
  • Store credit instead of refunds
  • Exchanges (return for refund, then repurchase)

Exception: If you purchased a bundle and a single item qualifies for refund, we may issue a refund for that item's proportional cost.

6. Refund Methods

Refunds are issued to the original payment method:

  • Credit/debit card → Back to card (3-10 business days)
  • PayPal → Back to PayPal account (1-3 business days)
  • Digital payment → Back to original payment source

We do NOT issue refunds as:

  • Store credit
  • Gift cards
  • Cash payments

7. Subscription or Recurring Purchases

If you subscribed to ongoing content or a membership:

  • Cancellation stops future charges immediately
  • Refunds for previous months may be available if requested within 30 days
  • Contact us to cancel: acndintllc@gmail.com

8. Refund Fraud Prevention

We reserve the right to:

  • Deny refunds if we suspect fraud
  • Investigate patterns of return abuse
  • Suspend accounts with suspicious refund history
  • Report fraud attempts to authorities

Abuse examples:

  • Repeatedly downloading and requesting refunds
  • Purchasing for resale and returning
  • False damage claims
  • Using refunds to exploit promotional offers

9. Tax Implications

Important: Refunds may affect your tax situation.

  • If you paid sales tax, it may be refunded with the product refund
  • Refunds are not tax deductible
  • Consult a tax professional if you have questions

10. International Refunds

For purchases from outside the US:

  • Refund processing times may be longer (7-21 business days)
  • Currency conversion fees may apply
  • Your bank may charge additional fees
  • We refund only the original amount in original currency

11. Disputes & Chargebacks

If you dispute a charge with your credit card company (chargeback):

  • We will investigate
  • A successful chargeback may result in account suspension
  • We may pursue legal remedies

Instead of a chargeback, contact us first: acndintllc@gmail.com

We will work to resolve your issue fairly.

12. Time-Sensitive Refund Requests

30-day window is strict. After 30 days:

  • We cannot process refunds
  • Exceptions are rare and require documentation
  • Contact us immediately if you think your refund qualifies

13. Special Circumstances

13.1 Technical Issues

If you cannot access a digital product due to technical problems:

  • We will troubleshoot first
  • Refund is issued only if the problem cannot be resolved
  • We may offer a replacement instead

13.2 Content Concerns

If you purchased content you feel is misrepresented:

  • Contact us with details within 30 days
  • We will review and potentially issue a refund
  • Decisions are final

13.3 Account Issues

If your account was compromised or hacked:

  • We will investigate the transaction
  • Refunds may be issued for unauthorized purchases
  • You must secure your account immediately

14. Contact & Questions

For refund requests or questions:

Email: acndintllc@gmail.com
Include:

  • Order number
  • Email used for purchase
  • Reason for refund
  • Relevant evidence (screenshots, photos, etc.)

Response Time: 5 business days
Processing Time: 7-10 business days after approval

15. Policy Changes

We reserve the right to update this Refund Policy anytime. Changes take effect immediately upon posting. Refunds requested before the change date are subject to the policy in effect at purchase time.

16. Clarifications

Digital Product Download Verification

We can verify whether a file has been downloaded:

  • Download logs are timestamped
  • If you claim you haven't downloaded but logs show you have, refund is denied
  • Honest mistakes are discussed on a case-by-case basis

"Unopened" Definition

For physical books:

  • Sealed packaging must be intact
  • No significant damage or wear
  • No signs of reading or use
  • Original condition is preserved

17. Your Rights

This refund policy is in addition to consumer rights you may have under law. If you have legal protections in your jurisdiction that exceed this policy, those protections apply.

Last Updated: September 1, 2026